Frequently Asked Questions

If you are experiencing an issue with Connect to AD, please visit the Help center to view the different options to receive assistance.

If you would like to report the issue directly to our support team, please send an email with details to support@connecttoad.com.

Our support team may request additional information in order to assist you.

Activation & Licenses

How do I receive the license?

After completing the purchase, we'll send a product activation code within 24 business hours to the email address you provide at checkout.

How can I evaluate your software?

Connect to AD is available as a free 14 day evaluation with all features enabled. After the trial period ends you can keep your working configuration and upgrade to a paid license and continue deploying uninterrupted.

To download the evaluation version, go here

Is this a perpetual license or a subscription?

Connect to AD is licensed annually and includes technical support, bug fixes, enhancements and new features released during the license term. Connect to AD is not available on a perpetual basis.

You are purchasing an annual license that allows you to use Connect to AD for the duration of the license term. After the license term expires, you will need to purchase a new license to continue using Connect to AD.

If I purchase a license, do I need to reinstall the software?

No. If you're using Connect to AD you'll be able to activate a new license without reinstalling the software and without losing your current configuration.

What happens when my license expires?

Connect to AD requires an active license to operate correctly. If the license expires, Connect to AD will no longer work. There is no grace period.

Please purchase a new license here or reach out to sales@connecttoad.com to renew your license.

Do you support monthly billing?

No, we only offer annual billing at this time.

Payments & refunds

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay) and PayPal.

Do you offer any discounts?

Discounts are automatically built directly into the prices we offer. The longer the license term, the cheaper Connect to AD becomes.

We do not offer any discounts beyond the term discounts. This policy allows us to treat all customers equally and means there's no guessing or uncertainty around our prices.

Do you offer a refund?

Please review our refund policy.

You can always contact us for any refund questions at admin@connecttoad.com.

Are there any discounts for academic institutions or not-for-profit companies?

No, we do not offer any academic or non-profit discounts.

Other

I received an error during the install (or upgrade)

Whilst installing a newer version of Connect to AD, I received the following error: DeleteFile failed; code 5

This is typically caused because a dependent file is in use and can't be replaced by a newer version.

Please close all running Connect to AD related files, including Admin.exe and CLI.exe.

For more information on this issue, please go here

How secure is Connect to AD.

Connect to AD communicates with only 2 services to perform its functions:

1. UKG Pro using the secure UKG Pro API (over port 443).

2. Active Directory using a secured LDAP connection (port may change based on your configuration).

No employee data is ever stored and the only services that are required are the UKG Pro API (externally) and Active Directory (internally).

No other connections are required.

The credentials for Active Directory and the UKG Pro API are encrypted and stored locally.