Keep Your Org Chart Accurate in Teams and Outlook by Syncing Managers from UKG
An outdated org chart causes more problems than people realize, from misrouted approvals to wrong distribution lists. Here's how syncing job changes from UKG keeps it current.
Open the org chart in Teams or Outlook at most companies and you'll find someone reporting to a manager who left last year. It seems like a small thing, but a lot depends on that data.
Why directory data matters more than you think
The manager, title and department fields in Active Directory and Entra ID feed far more than the org chart:
Approval workflows that route requests to a person’s manager
Dynamic groups and distribution lists built on department or location
Apps connected through single sign-on that read profile data from your directory
People search in Teams and Outlook, where coworkers look up who does what
Access reviews that ask managers to confirm their team’s access
When those fields are wrong, approvals go to the wrong person, people miss important emails and access reviews reach managers who don’t know the employee.
Why it drifts
HR updates UKG when someone is promoted, transfers or gets a new manager. The directory only changes if someone remembers to update it too. Over time the small gaps add up, until the directory no longer matches reality.
Let UKG keep it current
With Manager Sync, Connect to AD reads each employee’s supervisor in UKG, finds the supervisor’s account in your directory and sets the manager field. Reporting lines stay accurate in Outlook, Teams and the org chart without anyone editing them.
Field Mapping does the same for title, department, office, phone and employee ID, along with custom UKG fields mapped to extension attributes. Each sync updates only what changed.
Stay informed about changes
You can get an alert when someone’s manager changes, and copy managers on new hire and termination emails so they always know what’s happening on their team. Every change includes before-and-after values, which makes anything unexpected easy to spot.
Start with the fields you trust
Data quality projects can feel overwhelming, so start small. Pick the fields that cause the most problems today, usually manager, title and department, and sync those first. You can turn individual mappings on or off without losing them, so it’s easy to expand once you’re confident.
Book a demo to see a job change flow from UKG to Active Directory, or try Connect to AD for free with your own data.
